Política de reembolso

We don't do mass-market free returns—but we listen. If your record arrives damaged or there's an error on our end, we'll work directly with you to make it right. Each case gets human review, often with artist input, because fairness isn't automated.

What is the Refund & Cancellation Policy?
Tropical Diaspora® Records cannot accept returns on any order products and we cannot offer refunds, except in the case of defective or damaged merchandise. Once your order has been shipped, we cannot accept any cancellations. If you notice any problems with your order in your confirmation e-mail, please contact us immediately and we will make every effort to correct it.

What should I do if the item I ordered is damaged or defective?
Please email us with a description and, if possible, a photo of the item. We’ll provide further instructions at that time. For it use our contact form.